Returns & Exchanges
At Wine Cellar HQ, we want you to be completely satisfied with your luxury storage solutions. If your purchase does not meet your expectations, we offer a 30-day return policy on most items in their original packaging.
Initiate Your Request
Contact our customer support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare Your Shipment
Securely pack the item in its original manufacturer packaging, ensuring all manuals, hardware, and accessories are included.
Schedule Pickup
For large wine cooling units and cellars, we will coordinate a specialized freight pickup to ensure the unit is transported safely.
Inspection and Refund
Once our warehouse inspects the returned unit for quality assurance, we will issue a refund to your original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing